The Company
Garantum is a leading wealth management company headquartered in Stockholm, known for its personalised advisory services and expertise in structured investments. Founded in 2004, Garantum has expanded its services to include funds, discretionary management and share trading for individuals, companies and institutions across Sweden and Norway.
With the market for structured products growing in Europe—recently reaching an impressive 684 billion kronor—Garantum was named “Distributor of the Year” for the seventh consecutive year for structured products in Sweden and Norway by the European organisation SRP (Structured Retail Products). This growth prompted Garantum Norway to re-evaluate its operations and digital client experience.
Mounting Custody Administration and Reporting
As a wealth management firm operating in accordance with the Securities Trading Act, Garantum needs to carry out a range of administrative, reporting, and regulatory functions to ensure smooth operations and compliance.
Garantum’s custody services involved holding assets under each individual client’s name. As the company grew and processed an increasing number of transactions, administrative burdens escalated, requiring significant manual effort and posing scalability challenges.
To support its continued growth and ensure compliance, Garantum sought a partner that could help streamline its custody services.
“As our business grew, so did the administrative complexity and resources needed to ensure efficient client servicing. We need to maintain efficiency in order to scale effectively and continue offering a professional service to our clients.” — Jørn Kjørsvik, CEO, Garantum Norway
Done.ai Offers Streamlined Custody Services
Key criteria in Garantum’s search for a custody service provider included a strong track record in serving financial institutions, expertise in operational management and reporting, and cost efficiency. After evaluating several options, Done.ai came out on top due to its nominee account solution and managed services.
A nominee account allows Garantum to hold assets on behalf of its clients under the name of a third-party nominee rather than under individual client names. This setup offers several benefits, including administrative efficiencies in record-keeping, corporate actions, and tax management. Done.ai manages the operational requirements on Garantum’s behalf, including:
- Shareholder register management – Ensuring accurate and efficient tracking and updating of asset ownership information, reducing administrative overhead.
- Client reporting – Automating client report generation to ensure timely and transparent information sharing with investors.
- Tax reporting – Simplifying tax reporting to help Garantum comply with regulations and produce accurate reports.
Modernising Garantum’s Investor Portal
Following the successful collaboration on custody services, Garantum sought to enhance another key area: its digital investor portal. The company’s goal was to provide a streamlined experience that aligns with the expectations of modern investors.
Lacking the resources and time to develop a new platform from scratch, Garantum explored white-label solutions that could be customised and integrated into its existing technology infrastructure.
Done.ai provides several front-end solutions as part of its Investment-as-a-Service offering. After a thorough assessment of Garantum’s needs, a suitable option was selected in collaboration with one of Done.ai’s ecosystem partners, Metafore.
Metafore’s white-label investor portal provided a complete solution that seamlessly integrated with Garantum’s existing technology and Done.ai’s custody services via API. Within just a few months, Garantum had implemented the new portal on its website, offering clients:
- Modern user interface – A user-friendly, mobile-optimised interface allowing clients to manage holdings, access reports, and receive notifications.
- Enhanced security – Secure data storage and servers powered by Microsoft technology, protected by SSL encryption.
- Streamlined login – Fast and efficient access using BankID authentication.
A Scalable, Future-Proof Solution
By leveraging Done.ai’s custody and reporting solutions alongside Metafore’s white-label investor portal, Garantum has significantly enhanced both its operational capabilities and client services.
Done.ai’s Investment-as-a-Service offering provides modular front-to-back investment technology and services, allowing companies like Garantum to implement the solutions they need today while maintaining flexibility for future expansion.
“We were really impressed with how quickly we could implement our new investor portal, reaching live testing in under two months. The implementation was a great combination of our instrument expertise, Metafore’s experience with customer portals, and Done.ai’s operational and API knowledge. We’ve received fantastic feedback from our clients, and the solutions are keeping us a step ahead of the competition.” — Jørn Kjørsvik, CEO, Garantum Norway